Returns and Size Exchange

SIZE EXCHANGE FAQ

Is Size Exchanges or Replacement Possible ?

Size replacements are allowed only one time per order. Items can be exchanged for a different size .

But size exchange is not applicable for custom orders or any form of customization made in that order under any cicumstances.(Eg: Your Name, Photo or Number etc)

Is there any timeline to opt for Size Exchange ?

       Yes , please report size exchanges within 7 days of your package delivered date. Please contact our whatsapp chat support

Do I need to send all the items for Size Exchange ?

      No , please send only the items you wish to do size exchange.

Can we exchange with some other design or color ?

     We are very sorry, we can do only the size exchange for the design and color you had ordered.

What is the overall time for replacement ?
  • From our experience , it takes 10-14 days to replace the sizes.

It is always good to select correct sizes before placing the order

Do I need to return the items on our own ?

Yes , you need to self ship the items through any preferable low cost courier service like India Post etc

It’s your responsibility to make the package delivered to our address. If it’s returning back to you, we aren’t responsible for it.

Does Jopokart provide shipping costs for returning back the products ?
  • No , shipping costs for returning the items won’t be provided because we provide our services at very competitive costs . What is the point of including return shipping costs in the price itself .
  • Please use only low cost courier services to return the package.
Is Customized products applicable for replacements or size exchanges ?       

-> In case of any size issues in the custom t-shirts, there will be no replacement or refund under any circumstances. However, if the product is faulty or damaged from our end then the customer can proceed with the return request.

-> You must check our size guide before placing the order.

-> The t shirt & print color of the custom t-shirt may slightly vary as per the customer's screen resolution.

Does Jopokart accept returns ?

      Generally we don’t accept returns , please refer our Return Policy Below.

 To exchange or for any queries on Returns and Refunds , Just contact our Whatsapp chat support

 Since Reverse Pickup is not available you need to send the products to the below address:  
Jopokart 
No: 24,Thilagar Nagar,
Anupparpalayam,
Tirupur - 641652
Tamil Nadu
Ph: 8072291127
  • Once returned to the above address , you need to Whatspp the tracking details of the returned package mentioning Courier name. Note : We will initiate replacement only after we inspect the returned package thoroughly for Quality check . Once we checked we will dispatch the necessary size in two working days 
  • Overall timeline for Size Replacement is approx. 15 days , hence we request you all to choose size correctly and be hassle free
 
RETURN POLICY
  1. We accept returns only on the following conditions below
    1. If we sent any wrong size from the actual ordered size.
    2. If we sent any wrong color of the product from the actual ordered color.
    3. If we sent any defective products like stitching mistake , printing mistakes .
    4. If we sent any wrong design sent from the actual ordered design.
  2. Payment Refunds are applicable only in case of damaged product or delivery of incorrect product delivery
  3. Product must be unworn, unwashed, unused with all original tags/labels attached.
  4. Returns are not accepted for any type of customised orders.
  5. Since the mistakes are on our side , we will give you complete refund , but you need to return back the product to our address , shipping charges Rs.100 will be given for the whole order through Gpay or any UPI id.

REFUND POLICY

  • Once your return is received and inspected. We will also notify you of the approval or rejection of your refund.

  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 working days.

CANCELLATION POLICY
  • You need to inform about cancellation within 24 hours from order placed , however if we ship within 24 hours time cancellation can't be done .
  • To cancel the order please reach out our Whatsapp chat support .

You can reach us at our Whatsapp Chat Support with all queries. We do not have a Jopokart customer care number.