Delivery & Shipping

24Hrs Quick Dispatch applies for the product which is in ready stock and it is the Dispatch time to ship the product, it's not the Delivery Time.

If you need Quick Dispatch please contact our Whatsapp Customer Support

If the item is in stock, it will be delivered in 5-7 business days from the order date . While most items are delivered in 5-7 days, there are a few products that may be delivered in 7-10 business days.

Shipping or Transit Time for logistics after Dispatch

Bluedart - 4 to 6 Business Days
Other logistics - 6 to 8 Business Days

Other logistics- Delhivery, Ecom Express, Xpressbees, Professional courier, DTDC etc

We always send through Bluedart logistics since it's most reputed logistics, only if the pincode of your location not serviceable by Bluedart we are forced to send through Other Logistics.

Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

Customised Products will take extra 2-3 business days, because all the works need to be done from scratch.

What if the products not reached in these delivery timelines ?

The above days mentioned are the estimated delivery timelines, upto 99% all the packages delivered smoothly, but at times there is a chance that the packages got stuck at some location and it causes delay.

Since logistics partners are not in our control we can investigate the issue with their customer care team and try our best to make it delivered ASAP.
Please bare with us , it's rare that won't reach in the timeline , we assure that we will put our best efforts to make the package deliver asap.

Returns & Exchanges

Can Size Exchanges or Replacement be done?

Yes, we offer you the services for size replacements but only for one order at a time. And about the exchange, the items can be exchanged to the required size.

Note : Please double check the size guide before placing the order.

**Products which have any form of customised content & International Orders are not eligible for replacements**

Is there any timeline in which Size can be Exchanged ?

Exchanging the item for the size is possible, only within 7 days after the order has been delivered. For other queries, please contact our WhatsApp chat support.

Do I need to send all the items for Size Exchange?

No, there is no requirement for all the items of the order, just send only the item you want to exchange for the size.

Can we exchange it for some other design or color?

Exchanges can only be done for the same products in a different size. It cannot be exchanged for another design in the same product category or against any other product across our website.

What is the overall time for a replacement?

From our previous services, the estimated time for the replacement is generally 10-14 working days. We would like to prefer to check the size at the confirmation of the order twice.

Do I need to return the items on my own?

For the return, you have to ship the item from your side. You can use any preferable low-cost courier service like India Post etc. Once the order is placed, it will become your responsibility for any change or replacement.

Does Jopokart accept returns?

Normally, we don’t provide the service of returns, if there's any requirement for returning the order, please refer to our Return Policy Below.

To exchange or for any queries on Returns and Refunds, please contact our Whatsapp chat support.

Since Reverse Pickup is not available you need to send the products Contact our Whatsapp Chat Support for instructions.

After returning the order to our address, you are required to WhatsApp the tracking details of the returned order with the Courier name. Note: We will initiate replacement only after we inspect the returned package thoroughly for a Quality check. Once we checked we will dispatch the necessary size in two working days.
The estimated time taken for Size Replacement is approx. 15 days, therefore we request you all to choose the size correctly and be hassle free.

RETURN POLICY

We accept returns only on the following conditions below
1. If we sent any wrong size from the actual ordered size.
2. If we sent any wrong color of the product from the actual ordered color.
3. If we sent any defective products like stitching mistake , printing mistakes .
4. If we sent any wrong design sent from the actual ordered design.
Payment Refunds are applicable only in case of damaged product or delivery of incorrect product .
Since we maintain high quality standards many customers like our quality which gets reflected in the feedback section , if incase you just don't like the quality without having the mentioned reasons above ,we couldn't accept it as return.
Product must be unworn, unwashed, unused with all original tags/labels attached.
Returns are not accepted for any type of customised orders.
Since the mistakes are on our side , we will give you complete refund , but you need to return back the product to our address , shipping charges Rs.100 will be given for the whole order through Gpay or any UPI id.

REFUND POLICY

Once your return is received and inspected,We will notify you approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.

CANCELLATION POLICY

You are required to inform about cancellation within 24 hours from order placed , however if we ship within 24 hours time cancellation can't be done .
To cancel the order please reach out our Whatsapp chat support .

You can reach us at our Whatsapp Chat Support with all queries.

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